Terms and Conditions
Introduction
Welcome to ZenithRetouch! These Terms and Conditions (“Terms”) govern your use of our retouching services. By engaging our services, you agree to comply with these Terms. Understanding these conditions is essential for a smooth and professional relationship between us.
Service Agreement
Definition of Services
ZenithRetouch offers a range of retouching services, including high-end retouching, professional photo editing, creative image enhancement, expert photo retouching, advanced image editing services, portrait retouching services, commercial photo retouching, fashion photo editing, product image enhancement, and photo restoration services.
Scope of Work
The scope of work will be defined in the initial agreement. Any additional services or changes requested by the client may incur extra charges and will be subject to availability and feasibility.
Client Responsibilities
Clients are responsible for providing high-quality images and clear instructions for the desired edits. Failure to do so may affect the quality and outcome of the retouching services.
Pricing and Payment
Pricing Structure
Our pricing structure is based on the complexity of the retouching work and the number of images. Detailed pricing information will be provided upon request or during the initial consultation.
Payment Terms
Payment must be made in full before the commencement of work unless otherwise agreed upon. We accept various payment methods, including credit cards, PayPal, and bank transfers.
Refund Policy
Refunds are only available if the work has not commenced or if there is a failure on our part to deliver the agreed-upon services. Refund requests must be made within 14 days of payment.
Turnaround Time
Standard Delivery Times
Our standard delivery time is 24 hours for most services. However, more complex projects may require additional time, which will be communicated to the client in advance.
Rush Orders
Rush orders can be accommodated for an additional fee. Please contact us to discuss your urgent needs.
Delays and Extensions
In rare cases, delays may occur due to unforeseen circumstances. We will inform you promptly and work to ensure the timely completion of your project.
Image Rights and Usage
Client Ownership
Clients retain ownership of their original images. We do not claim any rights to the images submitted for retouching.
Use of Images for Promotion
With the client’s consent, we may use retouched images for promotional purposes on our website or social media. Clients can opt out of this at any time.
Licensing and Permissions
Clients must ensure they have the necessary rights and permissions for any images submitted for retouching. ZenithRetouch will not be liable for any copyright infringements.
Confidentiality
Data Protection
We take data protection seriously and comply with all relevant privacy laws. Personal information and images are handled with the utmost confidentiality.
Privacy of Images
Your images are stored securely and are only accessible to authorized personnel. We do not share your images with third parties without your consent.
Non-Disclosure Agreements
If required, we can sign a Non-Disclosure Agreement (NDA) to guarantee the confidentiality of your project.
Revisions and Corrections
Revision Policy
We offer a certain number of revisions per project to ensure client satisfaction. The specifics will be outlined in the initial agreement.
Limits on Revisions
Excessive revisions beyond the agreed number may incur additional charges. We will notify you if your requests exceed the limit.
Additional Charges for Revisions
If additional charges apply, they will be clearly communicated before any further work is undertaken.
Liability and Warranty
Service Guarantees
We strive to provide high-quality retouching services. If you are not satisfied with the final product, please contact us to discuss any issues.
Limitation of Liability
Our liability is limited to the amount paid for the services. We are not responsible for any indirect, incidental, or consequential damages.
Disclaimer of Warranties
We provide our services “as is” without any warranties, express or implied. We do not guarantee that our services will meet your specific requirements or expectations.
Termination of Services
Grounds for Termination
Either party may terminate the agreement if the other party breaches any material term of these Terms.
Notice Period
A notice period of 7 days is required for the termination of services. This allows both parties to address any outstanding issues.
Consequences of Termination
Upon termination, any outstanding payments must be settled, and any work completed up to that point will be delivered to the client.
Dispute Resolution
Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved in accordance with Indian law.
Mediation and Arbitration
We prefer to resolve disputes through mediation and arbitration before resorting to legal action. This helps to maintain a positive business relationship.
Legal Fees
In the event of a dispute, each party is responsible for their own legal fees unless otherwise determined by arbitration or court ruling.
Amendments to Terms and Conditions
Right to Modify
ZenithRetouch reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting.
Notification of Changes
We will notify clients of any significant changes to these Terms. Continued use of our services after such changes constitutes acceptance of the new Terms.
Acceptance of Changes
By continuing to use our services, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you should discontinue use of our services.
Contact Information
Customer Support
For any questions or concerns regarding these Terms, please contact our customer support team.
Email and Phone Contact
You can reach us via email at support@zenithretouch.com or by phone at +91 9800555350.
Office Address
Our office is located at 123 Retouch Lane, Kolkata, India.
Conclusion
Understanding and agreeing to these Terms and Conditions ensures a professional and mutually beneficial relationship between ZenithRetouch and our clients. We are committed to providing high-quality retouching services while protecting your rights and interests.
FAQs
What services does ZenithRetouch offer? ZenithRetouch offers a wide range of retouching services, including high-end retouching, professional photo editing, creative image enhancement, and more.
How do I pay for the services? Payment can be made using credit cards, PayPal, or bank transfers. Full payment is required before work begins unless otherwise agreed.
Can I get a refund if I’m not satisfied? Refunds are available if the work has not commenced or if there is a failure on our part to deliver the agreed services. Refund requests must be made within 14 days of payment.
How long does it take to complete a project? Standard delivery time is 24 hours for most services. More complex projects may require additional time, which will be communicated in advance.
What happens if I need more revisions? We offer a certain number of revisions per project. Excessive revisions beyond the agreed limit may incur additional charges.